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Support Helpdesk — GraphiqLab Studios
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© 2026 GraphiqLab Studios Limited · admin@graphiqlab.com · +254 759 902 888

Dashboard

Dashboard Overview

System summary at a glance

Recent Tickets

All Tickets

Manage, assign, view, edit and update tickets

All Tickets

Create Ticket

Submit a ticket on behalf of a client

Maximum 3 files, 5 MB per file and 12 MB combined.

Pending Approvals

Review new registrations

Users

Agents and clients separated for easier management

Agents

Clients

Categories

Manage and search support categories

Category Directory

Email Templates

Edit wording used by outgoing helpdesk emails

These templates load from and save to the Apps Script backend. Saved changes control future outgoing emails. The branded header, personalised greeting, link buttons and company footer are added automatically.

Activity Log

All system actions

Trash

Deleted tickets

My Dashboard

Your assigned tickets

Assigned Tickets

My Tickets

Track your support requests

My Requests

Submit a Ticket

Describe your issue

Maximum 3 files, 5 MB per file and 12 MB combined.
© 2026 GraphiqLab Studios Limited admin@graphiqlab.com · +254 759 902 888 · +254 112 867 087

Ticket Details

Assign Ticket

Ticket:

Update Status

Edit Ticket

Reassign Ticket

Ticket:

Add Category

Success