07/01/2025

https://graphiqlab.com | 0759902888 / 0112867087 PRIVACY POLICY

Effective Date: [01/07/2025]

Last Updated: [15/09/2025]

GraphiqLab ("we," "us," "our," or "Company") respects your privacy and is committed to protecting

your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard

your information when you visit our website (www.graphiqlab.com), use our services, or interact

with us in any capacity.

By accessing or using our services, you acknowledge that you have read, understood, and agree to

be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do

not use our services.

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms, email, or phone

• Request quotes or consultations

• Engage our services for graphic design, branding, digital marketing, or web design

• Subscribe to our newsletter or marketing communications

• Participate in surveys or feedback requests

• Apply for employment opportunities

This information may include:

• Full name

• Email address

• Phone number

• Business name and address

• Job title and company information

• Project requirements and specifications

• Payment information (processed through secure third-party providers)

• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and

usage patterns, including:

• IP address and geographic location

• Browser type and version

• Operating system

• Device type and screen resolution

• Pages visited and time spent on each page

• Referral sources

• Search terms used to find our website

• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Improve our website functionality

• Deliver targeted advertising

• Measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser preferences, though disabling cookies may

affect website functionality.

2.4 Information from Third Parties

We may receive information about you from:

• Social media platforms (when you interact with our content or ads)

• Business partners and referral sources

• Marketing service providers

• Analytics services (Google Analytics, etc.)

• AI support platform providers (JotForm)

We use collected information for the following purposes:

3.1 Service Delivery

• Providing graphic design, branding, digital marketing, and web design services

• Communicating with you about projects and deliverables

• Processing payments and managing contracts

• Delivering completed work and managing revisions

3.2 Business Operations

• Managing customer relationships

• Responding to inquiries and support requests

• Conducting market research and analysis

• Improving our services and website functionality

• Maintaining accurate business records

3.3 Marketing and Communications

• Sending promotional materials and service updates

• Delivering targeted advertising campaigns

• Managing newsletter subscriptions

• Conducting customer satisfaction surveys

• Promoting our services through various channels

3.4 Legal and Compliance

• Complying with applicable laws and regulations

• Protecting our legal rights and interests

• Preventing fraud and unauthorized access

• Enforcing our terms of service and contracts

4.1 Service Providers and Contractors

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Mpesa, Nala, PayPal, Stripe, etc.)

• Email marketing (Mailchimp, Constant Contact, etc.)

• Website hosting and maintenance

• Analytics and reporting

• Customer support services

• AI chatbot and support platforms

All third-party providers are contractually bound to protect your information and use it solely for

authorized purposes.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the

acquiring entity, subject to the same privacy protections outlined in this policy.

4.3 Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure

is necessary to:

• Comply with legal processes or government requests

• Protect and defend our rights or property

• Investigate potential violations of our terms of service

• Protect the safety and security of our users

4.4 Consent-Based Sharing

We may share your information with your explicit consent for specific purposes not covered in this

policy.

We implement industry-standard security measures to protect your personal information,

including:

• SSL encryption for data transmission

• Secure server environments

• Regular security audits and updates

• Access controls and authentication protocols

• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While

we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this

Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting

retention periods include:

• Active client relationships

• Legal and contractual obligations

• Dispute resolution requirements

• Business record-keeping needs

Upon request, we will delete or anonymize your personal information, subject to legal and business

requirements.

Depending on your jurisdiction, you may have the following rights regarding your personal

information:

7.1 Access and Portability

• Request access to your personal information we hold

• Receive a copy of your data in a portable format

7.2 Correction and Updates

• Request correction of inaccurate or incomplete information

• Update your contact preferences and settings

7.3 Deletion and Erasure

• Request deletion of your personal information

• Withdraw consent for processing activities

7.4 Processing Restrictions

• Object to certain types of processing

• Restrict the use of your information for specific purposes

7.5 Marketing Opt-Out

• Unsubscribe from marketing communications

• Opt out of targeted advertising

To exercise these rights, please contact us using the information provided in Section 12.

Our services are not directed to individuals under the age of 16. We do not knowingly collect

personal information from children under 16. If we become aware that we have collected such

information, we will take steps to delete it promptly.

If you are located outside Kenya, please be aware that your information may be

transferred to and processed in countries with different privacy laws. We ensure appropriate

safeguards are in place for such transfers.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or

legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website

• Sending email notifications to registered users

• Providing notice through our services

The effective date at the top of this policy indicates when the latest version was published.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices,

please contact us:

GraphiqLab

For privacy-specific inquiries, please use the subject line "Privacy Policy Inquiry."

This Privacy Policy is governed by the laws of Kenya without regard to conflict of law principles. Any

disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Kenya.