Privacy Policy
This page explains how we collect, use, store and protect your information when you visit graphiqlab.com, talk to us, or use our services.
By using our website or working with us, you agree to this Privacy Policy. If you are not comfortable with any part of it, please do not submit personal information and contact us for clarification.
1. Introduction
GraphiqLab Studios Limited (“GraphiqLab”, “we”, “us”, or “our”) respects your privacy and takes your personal data seriously. This policy covers what we collect, why we collect it, how we use it, who we may share it with and the choices you have.
This Policy applies when you visit our website www.graphiqlab.com, contact us, request a quote, use our design or digital services, or interact with us in any other way.
2. Information We Collect
2.1 Information you share with us directly
We collect personal information that you voluntarily provide, for example when you:
- Fill out contact or project forms on our website.
- Request quotes, consultations or proposals.
- Engage us for graphic design, branding, digital marketing or web projects.
- Subscribe to newsletters or marketing updates.
- Respond to surveys or feedback requests.
- Apply for job or collaboration opportunities.
Depending on the situation, this may include your name, email address, phone number, business name and address, job title, project details, billing details (processed through secure third-party payment tools) and your communication preferences.
2.2 Information collected automatically
When you visit our website, certain technical and usage data is collected automatically, such as:
- IP address and approximate location.
- Browser type, operating system and device type.
- Pages visited, time spent and actions taken on the site.
- Referral sources and search terms used to find our website.
- Date and time of each visit.
2.3 Cookies and similar tools
We use cookies and similar technologies to remember your preferences, analyse traffic, improve the website experience and measure marketing performance. You can adjust cookie settings in your browser, but blocking cookies may affect how some features work.
2.4 Information from third parties
In some cases we receive information from trusted partners such as analytics providers, marketing platforms, payment processors, referral partners or AI support tools integrated into our workflow. This information is used to support service delivery, reporting and client support.
3. How We Use Your Information
3.1 To deliver our services
- To respond to enquiries, quote requests and project briefs.
- To plan, design and deliver branding, design, digital and web projects.
- To communicate with you about project timelines, approvals and revisions.
- To process payments and manage contracts or agreements.
3.2 To run and improve our business
- To manage client relationships and keep records of work done.
- To analyse how our website and services are used.
- To improve our processes, services and client experience.
- To maintain accurate business and financial records.
3.3 Marketing and communication
- To send updates about our services, offers or portfolio when you opt in.
- To share educational or marketing content we believe is relevant to you.
- To measure the performance of campaigns and content.
You can unsubscribe from marketing emails at any time by using the link in the email or by contacting us directly.
3.4 Legal and compliance
- To comply with legal, regulatory or tax obligations.
- To prevent fraud, abuse or misuse of our services.
- To protect our rights, property and the safety of our team and clients.
4. Information Sharing and Disclosure
4.1 Service providers
We work with trusted third-party providers who help us run our business, for example:
- Payment processors (e.g. banks, mobile money, online payment platforms).
- Email and marketing tools.
- Website hosting and maintenance providers.
- Analytics and reporting tools.
- Customer support and AI-assistant platforms.
These partners only receive the information they need to perform their work and are expected to protect it and use it only for the agreed purpose.
4.2 Business changes
If GraphiqLab is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, under the same or equivalent privacy protections.
4.3 Legal reasons
We may disclose information if we believe it is reasonably necessary to comply with the law, court orders or government requests; to enforce our agreements; or to protect the rights, property or safety of GraphiqLab, our team, clients or the public.
4.4 With your consent
In situations not covered above, we will only share your information with your clear consent.
5. Data Security
We take reasonable technical and organisational steps to keep your personal information secure, including secure servers, encryption for data in transit where appropriate, access controls and regular updates to our tools and systems.
However, no method of transmission or storage is completely risk-free. While we work hard to protect your data, we cannot guarantee absolute security.
6. Data Retention
We keep your personal information only for as long as it is needed for the purposes described in this Policy, or as required by law. How long we keep data depends on factors such as:
- Whether you are an active or returning client.
- Our legal, tax and regulatory obligations.
- Contractual and dispute-resolution needs.
- Business record-keeping requirements.
When information is no longer needed, we aim to delete it or anonymise it in line with our internal procedures and legal requirements.
7. Your Privacy Rights
Depending on your location and local laws, you may have rights such as:
- Requesting access to the personal information we hold about you.
- Asking us to correct inaccurate or incomplete information.
- Requesting deletion of your personal information, where legally possible.
- Objecting to or restricting certain types of processing.
- Withdrawing consent where processing is based on your consent.
- Opting out of marketing communications at any time.
To exercise these rights, contact us using the details in the “Contact Us” section below. We may ask you to verify your identity before processing your request.
8. Children’s Privacy
Our services are designed for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have unintentionally received information about a child, please contact us so we can remove it.
9. International Data Transfers
If you are accessing our website or services from outside Kenya, your information may be transferred to and processed in other countries where our service providers are based. We aim to ensure that appropriate safeguards are in place in line with applicable data-protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, tools, legal obligations or business practices. When we make important changes, we will update the “Last updated” date and may provide additional notice on our website or by email where appropriate.
By continuing to use our website or services after changes are published, you agree to the updated version of this Policy.
11. Contact Information
If you have questions, concerns or requests about this Privacy Policy or how we handle your information, please reach out to us:
- Studio: GraphiqLab Studios Limited
- Address: 241 Kahawa Sukari Ave, Kenya
- Phone: +254 759 902 888 / +254 112 867 087
- Email: graphiqlabcompany.ke@gmail.com (use subject line “Privacy Policy Inquiry”)
12. Governing Law
This Privacy Policy is governed by the laws of Kenya. Any disputes arising from or relating to this Policy will be handled by the competent courts in Kenya.
This Policy replaces any previous versions and remains in effect until it is updated or replaced.
Privacy Policy
This page explains how we collect, use, store and protect your information when you visit graphiqlab.com, talk to us, or use our services.
By using our website or working with us, you agree to this Privacy Policy. If you are not comfortable with any part of it, please do not submit personal information and contact us for clarification.
1. Introduction
GraphiqLab Studios Limited (“GraphiqLab”, “we”, “us”, or “our”) respects your privacy and takes your personal data seriously. This policy covers what we collect, why we collect it, how we use it, who we may share it with and the choices you have.
This Policy applies when you visit our website www.graphiqlab.com, contact us, request a quote, use our design or digital services, or interact with us in any other way.
2. Information We Collect
2.1 Information you share with us directly
We collect personal information that you voluntarily provide, for example when you:
- Fill out contact or project forms on our website.
- Request quotes, consultations or proposals.
- Engage us for graphic design, branding, digital marketing or web projects.
- Subscribe to newsletters or marketing updates.
- Respond to surveys or feedback requests.
- Apply for job or collaboration opportunities.
Depending on the situation, this may include your name, email address, phone number, business name and address, job title, project details, billing details (processed through secure third-party payment tools) and your communication preferences.
2.2 Information collected automatically
When you visit our website, certain technical and usage data is collected automatically, such as:
- IP address and approximate location.
- Browser type, operating system and device type.
- Pages visited, time spent and actions taken on the site.
- Referral sources and search terms used to find our website.
- Date and time of each visit.
2.3 Cookies and similar tools
We use cookies and similar technologies to remember your preferences, analyse traffic, improve the website experience and measure marketing performance. You can adjust cookie settings in your browser, but blocking cookies may affect how some features work.
2.4 Information from third parties
In some cases we receive information from trusted partners such as analytics providers, marketing platforms, payment processors, referral partners or AI support tools integrated into our workflow. This information is used to support service delivery, reporting and client support.
3. How We Use Your Information
3.1 To deliver our services
- To respond to enquiries, quote requests and project briefs.
- To plan, design and deliver branding, design, digital and web projects.
- To communicate with you about project timelines, approvals and revisions.
- To process payments and manage contracts or agreements.
3.2 To run and improve our business
- To manage client relationships and keep records of work done.
- To analyse how our website and services are used.
- To improve our processes, services and client experience.
- To maintain accurate business and financial records.
3.3 Marketing and communication
- To send updates about our services, offers or portfolio when you opt in.
- To share educational or marketing content we believe is relevant to you.
- To measure the performance of campaigns and content.
You can unsubscribe from marketing emails at any time by using the link in the email or by contacting us directly.
3.4 Legal and compliance
- To comply with legal, regulatory or tax obligations.
- To prevent fraud, abuse or misuse of our services.
- To protect our rights, property and the safety of our team and clients.
4. Information Sharing and Disclosure
4.1 Service providers
We work with trusted third-party providers who help us run our business, for example:
- Payment processors (e.g. banks, mobile money, online payment platforms).
- Email and marketing tools.
- Website hosting and maintenance providers.
- Analytics and reporting tools.
- Customer support and AI-assistant platforms.
These partners only receive the information they need to perform their work and are expected to protect it and use it only for the agreed purpose.
4.2 Business changes
If GraphiqLab is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, under the same or equivalent privacy protections.
4.3 Legal reasons
We may disclose information if we believe it is reasonably necessary to comply with the law, court orders or government requests; to enforce our agreements; or to protect the rights, property or safety of GraphiqLab, our team, clients or the public.
4.4 With your consent
In situations not covered above, we will only share your information with your clear consent.
5. Data Security
We take reasonable technical and organisational steps to keep your personal information secure, including secure servers, encryption for data in transit where appropriate, access controls and regular updates to our tools and systems.
However, no method of transmission or storage is completely risk-free. While we work hard to protect your data, we cannot guarantee absolute security.
6. Data Retention
We keep your personal information only for as long as it is needed for the purposes described in this Policy, or as required by law. How long we keep data depends on factors such as:
- Whether you are an active or returning client.
- Our legal, tax and regulatory obligations.
- Contractual and dispute-resolution needs.
- Business record-keeping requirements.
When information is no longer needed, we aim to delete it or anonymise it in line with our internal procedures and legal requirements.
7. Your Privacy Rights
Depending on your location and local laws, you may have rights such as:
- Requesting access to the personal information we hold about you.
- Asking us to correct inaccurate or incomplete information.
- Requesting deletion of your personal information, where legally possible.
- Objecting to or restricting certain types of processing.
- Withdrawing consent where processing is based on your consent.
- Opting out of marketing communications at any time.
To exercise these rights, contact us using the details in the “Contact Us” section below. We may ask you to verify your identity before processing your request.
8. Children’s Privacy
Our services are designed for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have unintentionally received information about a child, please contact us so we can remove it.
9. International Data Transfers
If you are accessing our website or services from outside Kenya, your information may be transferred to and processed in other countries where our service providers are based. We aim to ensure that appropriate safeguards are in place in line with applicable data-protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, tools, legal obligations or business practices. When we make important changes, we will update the “Last updated” date and may provide additional notice on our website or by email where appropriate.
By continuing to use our website or services after changes are published, you agree to the updated version of this Policy.
11. Contact Information
If you have questions, concerns or requests about this Privacy Policy or how we handle your information, please reach out to us:
- Studio: GraphiqLab Studios Limited
- Address: 241 Kahawa Sukari Ave, Kenya
- Phone: +254 759 902 888 / +254 112 867 087
- Email: graphiqlabcompany.ke@gmail.com (use subject line “Privacy Policy Inquiry”)
12. Governing Law
This Privacy Policy is governed by the laws of Kenya. Any disputes arising from or relating to this Policy will be handled by the competent courts in Kenya.
This Policy replaces any previous versions and remains in effect until it is updated or replaced.